Core10 Insights

Whether you’re laser-focused on keeping your existing customers happy, acquiring new customers, or a combination of both, the user experience, performance, and security of your fintech application can give you a competitive edge.

According to Finextra, “Financial institutions have been forced to step up their game in order to keep up with consumer demand and push out several different products and services, leveraging emerging technologies, to provide customers with choice.”

Now more than ever, meeting and exceeding expectations with your online experience is crucial for success.

There are deep pools of talent between the coastal hubs.

America is booming with emerging technology, but much of the innovation and development has gravitated to either coast, in places such as New York City and San Francisco. As a result of demand, the cost of talent in such locations can be exponentially higher than in other parts of the country.

I managed a project to implement a new network design in an active data center. We needed to physically and logically move everything related to the network in one weekend; Core switches, firewalls, guest Wi-Fi, web and application controllers, routers, and some ancillary items all needed to move. A change of this significance needed detailed planning, communication, and coordination. Despite all of those being waterfall methodologies, we applied an Agile mindset. We started by aligning responsibility and authority. A Senior Network Engineer was asked to be responsible for making this effort a success and we gave him the authority to organize the team.

I managed a project to renovate a data center that had been built in the 1960s when mainframes, which require little power and produce very little heat, were the primary occupants. The building simply couldn’t handle the power and cooling needs of modern servers. This data center was an active data center with production equipment running; Care needed to be taken in every step, including demolition, to ensure business as usual continued.

When things still don’t go as planned, how do you respond? Do you fall back on the documentation and blame the customer? Do you blame the developer for incorrectly estimating how long the task will take? Both traditional and agile methodologies allow you to take these approaches. Rather, simply state the facts and involve the customer in these discussions. You’ll find that almost everyone understands some things are out of your control; The true test is how you deal with these events. You can hide behind your “contract” or you can have an agile mindset and put the issue out in the open to be worked on collaboratively.

The governance that often comes with a traditional waterfall project management environment can reduce opportunity for critical thought and personal accountability. Project Managers are often held to strict methodology guidelines and monitored relentlessly to make sure they are completing every step. They in turn assign tasks to the project team members and monitor the tasks with little thought as to the relationship of the task to the goal. This strict governance leads to a Project Manager modifying reality to fit the plan rather than responding to change.

When creating a team, look for attitude, which is difficult to train, over skills that can be trained. Put more value on a professional in their trade than experience in a short-term need (e.g. “I need a strong UI developer with x skills” rather than “I need a UI developer with x specific experience”). Create a team based on competency rather than pedigree and teach them how to use the tools, whatever the methodology.

The Code Review
Software development teams often employ code reviews, sometimes called peer reviews, to go over code in order to reduce bugs or enforce standards. Some teams implement this in a committee-like way with developers sitting around a conference room table reviewing each other's code on a projector. Other teams place this responsibility on a single review, sometimes an architect or team lead.

“Are you an Agile PM?” is a question I often heard earlier in my career as a Project Management consultant. And often, my answer had been somewhat awkward because I inferred the question was really “Do you use scrum or other agile methods?” I use agile methods, and they are my preferred project methodology. Yet in my career, I have worked on many projects that required a more traditional waterfall approach due to their nature. Traditional waterfall clients asked, “Why do projects you manage have a higher success rate than our average?” I’ve realized the answer to both questions: I have an Agile mindset in a Waterfall world.